Política de envío

Thank you for shopping with Naréya. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times vary depending on your location.

  • United States: 5–10 business days

  • Canada: 6–12 business days

  • United Kingdom: 5–10 business days

  • Australia & New Zealand: 6–12 business days

  • Europe: 5–10 business days

  • Rest of the World: 7–15 business days

Please note that these delivery times are estimates only and are not guaranteed.

Delivery Delays

We always strive to deliver your order within the estimated timeframe. However, due to the high demand for Naréya products, delivery may occasionally take longer than expected.

If your order arrives later than the estimated delivery window, we sincerely apologize for the inconvenience and appreciate your patience and understanding. Our team works hard to process and dispatch every order as quickly as possible.

Additional delays may also occur due to customs inspections, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, Naréya cannot guarantee successful delivery and is not responsible for packages delivered to the address entered by the customer.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Please allow 24–72 hours for tracking information to become available after shipment.

Delivery Issues

If you believe your order has not been delivered, please contact our support team at our email adresse

All delivery-related claims are reviewed individually. We may request additional information, including order details or supporting documentation, in order to investigate the matter with the shipping carrier before determining the appropriate resolution.

Orders Marked as Delivered

If the carrier confirms that a package has been successfully delivered to the shipping address provided at checkout, Naréya is not responsible for packages that are lost, stolen, misplaced after delivery, or delivered to an incorrect address supplied by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, when applicable, are the sole responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us.