Política de reembolso

Our Return Policy

At Naréya, your health, safety, and satisfaction are our top priorities.

Because our products are designed for personal use and come into direct contact with the scalp, we are unable to accept returns or exchanges once an order has been delivered. This policy ensures that every customer receives a brand-new, unused product that meets our highest standards of quality and hygiene.

Please make sure to review your order carefully before completing your purchase, as all sales are final.

Orders Not Received

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at our email adresse. 

If, after verification, it is confirmed that your package was lost in transit and was not successfully delivered, we will gladly issue a replacement or a full refund.

Orders Marked as Delivered

If the tracking information confirms that your order has been successfully delivered to the shipping address provided at checkout, we are unable to offer a refund or replacement for packages that are lost, stolen, misplaced after delivery, or shipped to an incorrect address entered by the customer.

Need Assistance?

If you have any questions regarding your order, our support team is always happy to help. Please contact us at our email adresse, and we'll do our best to assist you.